At Tuiemaxshops, we strive to provide an exceptional shopping experience, and we want you to be completely satisfied with your purchase. Here is a detailed overview of our return and exchange policy:

Return Policy

  • Eligibility: You may return most new, unused, and unaltered items within 30 days of receiving your order. Customized or personalized products are non-returnable.
  • Refund Process: To initiate a return, please contact our customer support team via email at [email protected]. Our team will provide you with return instructions and, if applicable, a pre-paid shipping label. Once we receive the returned item(s), we will issue a full refund to the original payment method. Please allow up to 10 business days for the refund to process.
  • Return Conditions: Products must be returned in their original packaging, including all accessories, manuals, and labels. Ensure that the items are in the same condition as when received. Any signs of wear, damage, or use may result in a partial or full denial of the refund.

Exchange Policy

  • Exchanging Items: If you wish to exchange a product for a different size, color, or style, you may do so within the same 30-day period. Please contact our customer support team to arrange the exchange. We will provide instructions on how to return the original item and process the exchange.
  • Exchange Availability: Exchanges are subject to stock availability. If the desired replacement item is out of stock, we will notify you and offer alternative options or a refund.

Return Shipping

  • Domestic Returns: For returns within the same country of purchase, Tuiemaxshops will provide a pre-paid shipping label, making the return process hassle-free for you.
  • International Returns: For international customers, return shipping costs are the responsibility of the customer. We recommend using a trackable shipping method to ensure the safe return of your items.

Faulty or Damaged Products

  • Quality Assurance: We take great care in ensuring the quality of our products. However, if you receive a faulty or damaged item, please contact us immediately with photos or descriptions of the issue. We will arrange for a replacement or refund, depending on your preference.
  • Return of Faulty Items: In the case of faulty products, Tuiemaxshops will cover the return shipping costs.

Timeframe for Refunds and Exchanges

  • Refunds: After we receive and inspect the returned item(s), refunds will be processed within 7-10 business days. You will be notified via email once the refund has been issued.
  • Exchanges: Exchanges will be processed as quickly as possible, typically within 3-5 business days of receiving the returned item. You will be contacted if there are any delays.

Contact Us

For any questions or inquiries regarding returns and exchanges, please reach out to our dedicated customer support team at [email protected]. We aim to respond to all queries within 24 hours.

We appreciate your business and hope to continue providing you with the best swimming gear and customer service.